Service Warranty Repair

 

Waterford Writing Instruments Lifetime Guarantee

Waterford Writing Instruments are guaranteed for life against mechanical defects.  Excluded from this warranty is damage that has occurred as a result of impact, misuse, abuse or unauthorized service.

The pen will either be repaired or replaced, at our option.  If the pen model is no longer in production and is not repairable, a pen of comparable value will be provided.

This limited warranty gives you specific legal rights that may vary from state to state.


Marquis by Waterford Writing Instruments Limited Warranty

 Marquis by Waterford Writing Instruments are guaranteed for two years against mechanical defects.

Excluded from this warranty:

Damage caused as a result of impact, misuse, abuse or unauthorized service.

• Use of inks or refills other than those made specifically for the manufacturer.

• Personalization or custom alterations.

• Normal external wear.

• Accidental damage to person or property caused by use.

If our technician determines that under your warranty, repair cannot be made, your pen will be replaced.

If the pen model is no longer in production and stock is not available, a comparable model will be offered to you.

This limited warranty gives you specific legal rights that may vary from state to state.


Wedgwood Writing Instruments Lifetime Guarantee

Wedgwood Writing Instruments are guaranteed for life against mechanical defects. Excluded from this warranty is damage that has occurred as a result of impact, misuse, abuse or unauthorized service.

The pen will either be repaired or replaced, at our option. If the pen model is no longer in production and is not repairable, a pen of comparable value will be provided.

This limited warranty gives you specific legal rights that may vary from state to state.

 

Metropolitan Museum of Art Writing Instruments Limited Warranty

Metropolitan Museum of Art Writing Instruments are guaranteed for three years against mechanical defects.  Excluded from this warranty is damage that has occurred as a result of impact, misuse, abuse or unauthorized service.

The pen will either be repaired or replaced, at our option.  If the pen model is no longer in production and is not repairable, a pen of comparable value will be provided.

This limited warranty gives you specific legal rights that may vary from state to state.

 

Pen Repair

For faster service please email us at the address below or call and leave a message and we will return your call within one business day.

If repair is required, please forward your writing instrument, along with a detailed description of the problem, include your name, address and telephone number, and a $10.00 check or money order for shipping and handling to:

Hampton-Haddon Marketing Corp.
Repair Department
4700 Wissahickon Avenue
Philadelphia, PA 19144
Tel:  215-438-1200
Fax: 215-438-8265
Email:  This email address is being protected from spambots. You need JavaScript enabled to view it.
 
For your protection please use a padded envelope or protective wrap in a suitable shipping carton.  To prevent leaking, please remove refill or ink cartridge from your pen.  To document delivery, we suggest that you use UPS, Fed Ex or USPS Express  Mail .  We assume no responsibility for lost or damaged shipments.